Privacy Policy

Version: 1.0.0

Your privacy is important to us. This Privacy Policy explains how Dhruvi Logistics Limited collects, uses, and protects your information when you use the Dhruvi Logistics Customer App.

1. Data Collected

The company may collect the following data from the Customer (Consignor/Sender) and the Consignee:

• Identity and Contact Data: Name, phone number, email address, and complete pickup and drop-off addresses.
• Transaction Data: Details of services availed, consignment type, quantity, volume, specified value, and payment history.
• Behavioral / Technical Data: Information about usage of the mobile application or website, including usage patterns, IP address, and device information.

2. Purpose of Data Collection

Personal data is collected primarily for the following purposes:

• Service Fulfillment: Processing bookings, facilitating pickup, coordinating transport, and confirming final delivery.
• Communication: Updating the Customer and/or Consignee on consignment status via SMS, push notifications, WhatsApp, and/or email.
• Compliance: Ensuring adherence to legal and statutory requirements, including e-way bill generation and tax compliance.
• Customer Experience: Collecting feedback to improve services and for internal analysis.
• Marketing: Using behavioral information for targeted marketing and sending promotional communications.

3. Data Sharing

Personal data is shared only when necessary and may include:

• Service Partners: Sharing required details such as name, contact information, address, and consignment details with driver partners and third-party vendors (e.g., Packers & Movers contractors) to execute the service.
• Legal Compliance: Disclosure to law enforcement agencies, regulatory authorities, or government bodies upon valid legal request or to report prohibited items.
• Payment & Technical Services: Sharing information with payment gateways and aggregators for transaction processing.

4. Customer Rights

Customers have the right to:

• Access the personal data held by the company.
• Request correction of incomplete or inaccurate data.
• Withdraw consent for marketing communications.

5. Data Security

The company implements reasonable physical, electronic, and managerial safeguards to protect the information collected. However, transmission of data over the internet is at the Customer’s own risk, and absolute security cannot be guaranteed.

6. Obligations of the User

• The User shall be solely responsible for all transactions carried out using the Dhruvi Logistics Limited App and shall act in good faith.
• The User shall not engage in fraud, unlawful enrichment, or exploitation of any bug or vulnerability in the app. The company reserves the right to initiate legal action for such acts.
• All personal information shared by the User must be true, accurate, and kept updated.
• The User shall indemnify the company against any loss arising from breach of these obligations or terms and conditions.
• The User shall be the beneficial owner of the account and shall not share or allow unauthorized use of the account.
• The User must immediately notify the company of any unauthorized use of the account or security breach.
• The company shall not be liable for any loss arising due to the User’s failure to comply with these terms.
• The User is solely responsible for maintaining the confidentiality of their Dhruvi Logistics Limited App account.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

Email: info@dhruvilogisticsltd.com

By using the Dhruvi Logistics Customer App, you agree to the terms of this Privacy Policy.